SERVICES

Our professionals provide IT solutions that improve efficiency and collaboration, giving organizations a competitive edge in their respective markets. We manage your technology so you can get back to your core mission.

about us

Team of professional people working together in front of the big computer screen. Developing, taking a risk, support and solving the problem organization concept illustration.

BEYOND MANAGED TECHNOLOGY

Having served our community since 1986, we are passionate about making a real difference in our customers. By helping you execute your visions through seamless technology integrations, we become dynamic partners dedicated to your success.

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TECHNOLOGY AS A UTILITY

At DataServ, we’re recognized for our unique approach to technology solutions: we strategize the implementation and daily support of your technologies based on our collaborative assessment with your people. We get to know your daily routines and your big picture plans so we can ensure you’re equipped with the best tools to streamline your processes. We call this our “utility model” because we recognize that technology is your fundamental utility and resource for moving forward in today’s markets. Our tailored model ensures that your long-term costs are predictable and sustainable, even within a rapidly evolving world. Let us optimize your networks so you can focus on what really matters.

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PEOPLE

PROCESS

TECHNOLOGY

UTILITY

OUR UNIQUE SERVICE FRAMEWORK

STRATEGIC
SERVICES

CYBER
SECURITY

MANAGED
SERVICES

OPERATIONAL
SERVICES

END USER
SUPPORT

PROJECT-BASED
SERVICES

STRATEGIC SERVICES

We provide comprehensive assessment and executive strategic planning to pinpoint where your organization is now and where you want to go. Through Virtual CTO/CIO support, data analytics and business intelligence, we work with your people to ensure that you’re getting the most out of your information systems and technology.

Executive Level Strategic Planning

Identify Improvements for Processes

Create & Implement a Technology Roadmap to Reach Goals

Cost Flexibility & Transparency

unfold your roadmap

CYBERSECURITY

Our pragmatic approach to cybersecurity empowers organizations to refine and execute a their cyber journey alongside our experts, optimizing people, processes and investments. DataServ’s turnkey solutions also protect critical and essential assets with a 24/7 security operations team for your organization.

Cybersecurity Co-Pilot Program

Cybersecurity Essentials Protection Solution

Partner with us to strengthen your Cybersecurity Journey

OPERATIONAL SERVICES

With us, your day-to-day systems are always supported and operational through data visibility on real-time dashboards, as well as help desk ticketing systems (including service metrics). We keep track of your inventory, budget planning, and service providers so that your utilities are always as visible to you as they are to us.

Visibility, Proactive Contract Management

Visibility into Operations, Network Performance, and Budgets

Proactive Monitoring into Your Technology Environments

Predictive Cost

visualize your operations

MANAGED SERVICES

Juggling service providers can be a painful distraction from actually using your technology. We’ve got your back. We manage your in-house operations from security to infrastructure to collaboration.

Outsource IT Staff with Bench Depth & Expertise

Create and Test Backup and Recovery Plan

Implement Tools for Efficient Collaboration

Peace of Mind

OUTSOURCE YOUR IT NEEDS

END USER SUPPORT

We provide multiple levels of support for your end users, including Level 1 on-site support and remote support for escalations and expert assistance. And unlike those big service providers, we reach you – fast.

Expert Support with Certified Bench Depth

Monitored and Managed 24/7 Support Ticketing System

Automation Tools to Increase Efficiency

Third Party View Into Support

feel supported

PROJECT BASED SERVICES

We’re always there for you when you come to us with specific projects in mind. We bring our expertise to the table, offering you thorough assessment and design support from the planning stages to the project’s fruition.

Industry Experts Finding the Right Solution For You

Execution of Project Planning with Minimal Disruption

Cloud/Compute/Network Infrastructure, Security, and Collaboration Tools

Additional Resources Needed to Support Projects

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OUR CUSTOMER EXPERIENCE

“The utility model DataServ operates under has made budget management a lot easier because we have a better understanding of expenses and what is coming down the road.”

Amy Norman, Technology Supervisor – Newark City Schools

"The people at DataServ provide top-notch support. Everybody works with our team nicely, and we always have someone we can call if we experience an issue."

John Hopkinson, Coordinator of Technology Support - Youngstown City Schools

"DataServ has a complete understanding of our technology systems which makes for quicker solutions and increased value for our school district."

Dale L. Dickson, Superintendent - Johnstown-Monroe School District

"DataServ is a very good partner who provides high-quality services. They have the ability to help us plan for the future by analyzing our needs and providing cost-effective solutions."

George J. Balasko, IT Coordinator - Police Department

"Having a partner that knows our environment, has put us in a position to continue to grow and they can help us react quickly to anything that comes up."

John Fox, Director of IT - Mazzella Companies

"Our relationship with DataServ is truly a partnership. We work collaboratively to get ahead of the curve and can be strategic in our decisions."

Scott Buchanan, CEO - The Ohio Masonic Home